MattWServices (“the Company”, “we” or “us”) are committed to protecting your privacy, including online, and in the transparent use of any information you give us. This Privacy Notice (the “Policy”) (together with our Terms of Service at https://mattwservices.co.uk/help/terms/ ) sets out what information we may hold about you if you provide it, and how that data will be used. No information will be shared more widely than is set out below unless it is required by law.
The provisions, measures and rights in this Policy are applied to all personal data (including individually recognisable corporate email addresses) collected on our site, for all products and services offered by our Company. Please read this Policy carefully to understand our practices regarding your personal data and how we treat it.
MattWServices acts as the “data controller” in the collection, use, storing, protection and transfer of the personal data you provide to us. We are registered with the Information Commissioner’s Office (ICO) under registration number ZA335617. You may contact us at the following address:MattWServices 32 Olivers Way Rotherham South Yorkshire, S60 5UD United Kingdom (UK) Phone: +44 (0)7572023431 Email: [email protected]
MattWServices collects and processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and we do not process your information in any other way than already specified in this notice.
Unless otherwise agreed with you, we only collect basic personal data about you which does not include any special information about you (often known as “sensitive personal data”).
The personal data that we collect and process includes the likes of: –
We will collect information from you if you: –
The purposes and reasons for processing your personal data are detailed below: –
We may need to use your information to send important notices, such as updated document content where there have been revisions to laws or regulations or changes to our terms, conditions and policies.
We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with. We do not collect any information from anyone under 13 years of age; our website, products and services are only provided to users who are at least 13 years old or older.
We may share your information with third party service providers in connection with providing our services to you where we have your permission or such disclosure is required by law. However, when we use third party service providers, we disclose only the personal data that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.
From time to time, we may wish to send you suggestions and recommendations about goods and services that may interest you by email. However, we will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences or unsubscribe at any time by contacting us by email.
We take all reasonable steps to ensure that your personal information is processed securely. We do not share or disclose any of it without your consent, other than for the purposes specified in this notice, or where there is a legal requirement or to enforce our terms and conditions.
All information you provide to us is stored on our secure servers. Please be aware, however, that your information may be transferred to and stored on a cloud-based system whose servers are located within the European Union (EU). Should your personal data be stored or transferred to parties outside of the EU, it will be afforded the same level of protection set out in this policy.
MattWServices uses third-party providers to provide the following necessary business functions and services:
The following third-party services act in accordance with our instructions and fully comply with this and their own Privacy Notice. They have committed to being GDPR compliant by 25th May 2018, and conform with all other applicable data protection laws and appropriate confidentiality and security measures including but not limited to the EU-US Privacy Shield for those third-party providers who handle or store data outside the UK or the EU, for example through data servers or relays.
We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, disclosure, alteration, unauthorised access or destruction. We do this by having in place a range of appropriate technical and organisational measures including but not limited to, secure hosting of our website, virus and malware protections, using an SSL certificate, compliance with PCI vulnerability standards, securing access to our site via a Website Application Firewall (WAF) and procedures in place to deal with any suspected data breach.
Any sensitive information (such as credit or debit card details) is encrypted and protected with secure server software (SSL) with 256-bit encryption: the industry standard for secure commercial transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Additionally, our choice of payment providers allows us to never hold your credit card details on our website.
Non-sensitive personal details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and try to prevent any unauthorised access, alteration, disclosure or destruction.
We only keep your personal information for as long as you are a customer of MattWServices, unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation). Note that we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six (6) years after which time it will be destroyed.
If you consent to marketing, the information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.
Any other information you provide to us is deleted from our secure servers once we have completed our contractual obligations towards you.
All Shared Hosting / VPS / Dedicated Servers include automated backups as a core feature. Purchase of these services implies consent to store these backups on a secured server until the service is cancelled or terminated. If you do not wish to have automated backups enabled, please contact us to request your user account be disabled from this feature. This data is stored on our dedicated backup server.
No staff member, support technician, or any other party will enter or view the contents of a clients' service backups without first requesting permission to do so via the Support System.
All stored backups for a service are destroyed when a cancellation request or termination is processed for the service.
Our website may contain links to other websites run by other organisations. We do not control the content or links that appear on these sites and we are not responsible for the practices employed by websites linked to or from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
We may collect non-personal identification information about you whenever you interact with our site. Such information may include the browser name, the type of computer you’re using and technical information about your means of connection to our website, such as the operating system, the internet service providers utilised and other similar information.
You have the right to request a copy of the personal information that MattWServices holds or processes about you by contacting us.
If you believe that the information we hold is incomplete or inaccurate, you have the right to ask us to correct it and/or to complete it. We will strive to update and/or correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request the erasure of your personal data in any of the specific circumstances set out in Article 17 of the GDPR or to restrict its processing. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
To contact us about any of your rights, please email [email protected] Please provide your full name, phone number and email address when you contact us so we can identify you.
If we receive a request for any of the above, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure. If you created an online account with us, you are able to modify and update your own personal information by logging into your user account.
If you are not satisfied with our response or you believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office https://ico.org.uk/
By using our website, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our website. Your continued use of our website following the posting of changes to this Policy will be deemed your acceptance of those changes.
Any questions or comments about this Policy can be sent to:MattWServices 32 Olivers Way Rotherham South Yorkshire, S60 5UD United Kingdom (UK) Phone: +44 (0)7572023431 Email: [email protected]