DigitalOcean Support Ticketing System Maintenance

D

DigitalOcean

Guest
Jan 2, 23:01 UTC
Monitoring - Start: 2020-01-03 03:00 UTC
End: 2020-12-17 03:20 UTC

During the above maintenance window, there will be maintenance performed on our ticketing system.

Expected Impact:

During the course of the maintenance, users will be unable to submit support tickets as well as be unable to receive replies to existing tickets. Users will also be unable to log into cloudsupport.digitalocean.com or open the Support Portal from within the Cloud Control Panel.

Any tickets submitted during the maintenance via alternate methods (such as replying to an email chain or via our webform) will be saved and enter into our ticketing system at the completion of the maintenance.

Our Support Team will also be impacted by this maintenance and will be unable to enter the ticketing system to receive any tickets or reply to existing tickets. As soon as the vendor maintenance has completed, our team will address all support queries as quickly as possible.

Thank you for your patience during this time! We will post updates as needed.

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